Terms of Sale

Effective Date: January 1st, 2016

These Terms of Sale (“Terms”) explain your rights and obligations in relation to any purchase of the Vista Dental products (“Products”) offered by Inter-Med, Inc. d/b/a Vista Dental Products (“Vista Dental”) made on this website, www.vista-dental.com (“Website”). Vista Dental may change or alter these Terms of Sale (“Terms”) from time to time. The new effective date will be listed above. Any changes to the Terms will apply to orders placed on or after the effective date of the change.

By placing an order for Products you agree to be bound by and accept these Terms, together with our Privacy Policy and Terms of Use.


To be able to buy Products, you have to:
  1. Register your account with us by providing your real name and correct address, email address and dental registration number.
  2. Be at least 18 years of age.
  3. Provide a delivery address.
  4. Be the owner or authorized holder of a valid debit or credit card issued by a bank acceptable to us.

Vista Dental retains the right to refuse any request made by you. When placing an order you represent that all details you provide to us are true and accurate, that you are an authorized user of the account and credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


You are responsible for all actions taken with your customer number and password, including orders placed through your account. We do not recommend that you disclose your Vista Dental customer login or password to any third parties. If you choose to share your customer login and password or your personal information with third parties, you are responsible for all actions taken with your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately contact our customer service department.


The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. While we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any Products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Products, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card will be treated as a deposit against the value of the goods you wish to purchase.


We can ship to virtually any address in the world. Note that there are restrictions on some Products, and some Products cannot be shipped to international destinations, this includes Canada. If you are in Canada, please contact BISCO Dental & place your order with them for Vista Dental Products. You can also email your order to us at info@vista-dental.com.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the size, weight and shipping destination, actual charges may vary.

Products do occasionally go on backorder, we will notify you following the placement of an order if the Products are not currently in stock and are placed on backorder.

We encourage you to examine the delivery package and received items within a reasonable period of time after they are delivered to you to check their condition and confirm the content of the delivery package is complete. It is your responsibility to notify us as soon as possible that packaging is damaged in transportation or delivery is incomplete at the time they are delivered to you.


As its option, Vista Dental will repair or replace any Product that proves defective. Unless otherwise stated, Vista Dental guarantees its Product for one year from date of manufacture. This guarantee is limited to replacement of credit for the Product, at the option of Vista Dental. Before using, the user must determine the suitability of the Product for its intended use. The user assumes all risk and liability whatsoever in connection with the use of the Product.


Vista Dental will accept Products for return that were shipped in error by Vista Dental and are suitable for resale. Product is only considered suitable for resale when it has current labeling and is in unopened non-soiled packaging. Please note:

  1. Special orders are not suitable for resale and are therefore not returnable for credit unless shipped in error by Vista Dental.
  2. Equipment is not returnable for credit.
  3. Claims for lost or damaged shipments should be filed immediately (within 7 days of receipt) with the carrier.

All returns must have prior approval and must be shipped “Prepaid” along with a return authorization form and copy of the original invoice. Packages must have the return authorization number clearly written on the outside of the package or they will be refused.

Products returned for credit must be received by Vista Dental within 60 days of the original invoice date. Returns made within 30 days of original invoice date will be subject to a 15% restocking fee. Any returns made 31-60 days after the original invoice will be subject to a 25% restocking fee. Vista Dental will not accept any returns after 60 days.

Claims for overage, shortage and or quality issues must be made to Vista Dental within 10 days of the receipt of the Products.


These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

These Terms do not affect your statutory rights and nothing in these Terms seeks to exclude or limit liability in case of i) intentional conduct; ii) willful misconduct or gross negligence or iii) liability based on mandatory law. FOR PRODUCTS PURCHASED ON THIS WEBSITE, EXCEPT FOR CLAIMS OF PERSONAL INJURY OR DEATH, THE MAXIMUM LIABILITY OF VISTA DENTAL WILL NOT EXCEED THE ACTUAL PURCHASE PRICE OF THE PRODUCT. VISTA DENTAL WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.


All intellectual property owned by Vista Dental, including the Product specifications, designs or processes, are and will remain the exclusive property of Vista Dental.


We will use reasonable efforts to perform our obligations. We cannot be held responsible for delay or failure to perform, however, if the delay or failure is caused by any circumstances beyond our reasonable control. In the event of delay, we will perform our obligations as soon as reasonably possible.


  1. Print a Copy. We advise you to print a copy of your order and these Terms for your information in the future.
  2. Invalid Provisions. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.
  3. Modifications. No modification or waiver of these Terms or any of the provisions is valid unless agreed to by Vista Dental in writing.
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